InMoment XI

MARCH 6, 2022

International Women’s Day 2022 is here! To mark the day, we asked some of our women in customer experience (CX) for the best career advice they’d like to share with our readers. Hopefully these ideas will help you take your career to the next level. We asked our female CX leaders, “What advice do you have for female professionals starting their career in customer experience?

Tips 295

Tips Customer Experience Culture Strategy 295

GetFeedback

MARCH 6, 2022

A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.

Customer Experience 195

Customer Experience How To Customers Management 195

Comm100

MARCH 6, 2022

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want to keep up, it’s crucial they join them on this path towards digital transformation. As C.D Howe Institute, the policy research organization, summarized : “Unless credit unions are directly involved in the development of the new digital offerings, they will be left behind.”.

Chatbots 153

Chatbots e-support Banking Engagement 153

SAP Customer Experience

MARCH 6, 2022

Dear Community, The 2205 release (May 2022) for SAP Cloud for Customer is just over a month away. We will be adding the release webcast related information and assets here in our community. This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive.

Customers 82

Customers Sales Customer Experience 82

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SurveySparrow

MARCH 6, 2022

The success of any business highly depends on the customers’ perception of the brand. Most buyers tend to go after companies that care to ask about their experience with the product/ service. The feedback you get from your employees, customers, and prospects is essential in making business decisions. This valuable information can help you assess behavior, satisfaction, trends and thereby stay on track.

Examples 52

Examples Feedback Survey Brands 52

Forrester's Customer Insights

MARCH 6, 2022

Some time ago, I published a blog highlighting Three Customer Quotes About Sales Enablement That Are “Full Send” and have continued curating such pearls of externally-sourced wisdom. With the Forrester research team currently in intense planning mode for our upcoming B2B Summit North America, let’s examine some more recent notable statements, which are particularly well […].

Sales 26

Sales B2B Customers 26