ChurnZero

AUGUST 20, 2021

If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. When distinguishing between these two customer-facing functions , the customer may think: “eh, tomayto, tomahto.” Afterall, from the customer’s perspective, you’re still all the same company, right?

Customer Success 98

Customer Success Self Service Customers Knowledge Base 98

ShepHyken

AUGUST 20, 2021

This week we feature an article by Ray?Blakney, CEO and co-founder of Live Lingua , a renowned online language learning platform. He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow y

Social Media 164

Social Media How To Customer Expectations Course 164

inSided

AUGUST 20, 2021

New week, new knowledge! It’s time for another post in our series, This is Digital Customer Success , where we set out to get clarity on all things Digital CS. In our last post, we talked about creating a “ one-step journey.” This week, it’s time to talk more about how to measure your digital-led program. Because no matter what channels you have in place, you’ll have data to guide you.

Customer Success 64

Customer Success Measurement ROI Metrics 64

Engine Insights

AUGUST 20, 2021

An important aspect of data collection in the insights industry is the ability to get survey invites out to potential respondents and recruit them for research projects. In the past this was a fairly simple undertaking – set up an email invite and blast it out to your client’s respondent list, and then let the responses pour into your survey.

Trends 59

Trends Survey Industry Data 59

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SaleMove

AUGUST 20, 2021

Serving customers on their screen is the definition of customer-centricity. Today, customers making a separate call should be thought of as a failure. The post What If Every Phone Call Was Considered a Failure? appeared first on Glia Blog | Digital Customer Service Explained.

Customer Centricity 52

Customer Centricity Customer Service Contact Center Customers 52

GlowTouch

AUGUST 20, 2021

Industry Group Cites Efforts in Strategic Partnerships LOUISVILLE, KY – GlowTouch, LLC , a global Business Process Outsourcing (BPO) services provider based in Louisville, Kentucky, has been recognized for excellence in strategic partnerships by the International Association of Outsourcing Professionals. The Association made the announcement based on how GlowTouch helped a long-time client increase market share, per-customer revenue, and customer retention rates.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

Zonka Feedback

AUGUST 20, 2021

Do you want to enjoy an excellent long-term relationship with your customers? Do you want your customers never to churn and keep giving you a business? This is possible only when you deliver what your customers specifically want and expect from you.

B2B 52

B2B Customer Success Survey Customers 52

SaleMove

AUGUST 20, 2021

Serving customers on their screen is the definition of customer-centricity. Today, customers making a separate call should be thought of as a failure. The post What If Every Phone Call Was Considered a Failure? appeared first on Glia Blog | Digital Customer Service Explained.

Customer Centricity 52

Customer Centricity Customer Service Contact Center Customers 52

Magellan Solutions

AUGUST 20, 2021

Call center outsourcing Philippines believes in the importance of pre-processing. Often, businesses think they need to have their product or service ready to go before they start implementing their product marketing strategy. . But if movie producers waited to announce their movies until everything was filmed, edited, and ready to show, audiences would be caught off guard and likely wouldn’t show up for the premiere.

Strategy 40

Strategy Call Center Advertising Contact Center 40

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Qualtrics

AUGUST 20, 2021

The disruption of 2020 caused new behaviors, new purchase drivers, and new consumer expectations. We asked a panel of experts for their advice on managing the new challenges of CX for B2B. Hear more answers to the biggest CX for B2B questions: Watch the full webinar on-demand now. First, the good news: the fundamentals of how successful companies thrive with customer experience hasn’t changed, according to James Bampos, Head of B2B CX Solutions Strategy at Qualtrics.

B2B 26

B2B NPS Hospitality Chief Customer Officer 26