Kate Nasser

NOVEMBER 15, 2020

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ appeared first on KateNasser.com.

Employee Engagement 98

Employee Engagement Sales Engagement Leadership 98

Opinionator

NOVEMBER 15, 2020

Why have a touchless Restroom?… …… And why change to touchless feedback? A dirty public bathroom is terrible for business and a stain on an organization’s image. A Harvard Business School study shows that clean, working guest restrooms are critical for maintaining business reputation and revenue. They serve as a quality barometer for the brand.

Feedback 98

Feedback Study Guidelines System 98

Kate Nasser

NOVEMBER 15, 2020

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ appeared first on KateNasser.com.

Employee Engagement 75

Employee Engagement Sales Engagement Leadership 75

Andrew Mcfarland

NOVEMBER 15, 2020

Some days, it seems like the world is ACTUALLY becoming more customer-centric. Other days, I’m left scratching my head in disbelief. Read this experience a customer had with T-Mobile. T-Mobile’s avoidable mistakes… let me count the ways. Offered free additional.

Customer Centricity 62

Customer Centricity Customer Experience Customers 62

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Opinionator

NOVEMBER 15, 2020

Why have a touchless Restroom?… …… And why change to touchless feedback? A dirty public bathroom is terrible for business and a stain on an organization’s image. A Harvard Business School study shows that clean, working guest restrooms are critical for maintaining business reputation and revenue. They serve as a quality barometer for the brand.

Feedback 52

Feedback Study Guidelines System 52

Helen Dewdney

NOVEMBER 15, 2020

We may be in lockdown but as a nation we’re still doing a lot of shopping. Online, of course! Most of the time that goes smoothly and we get what we ordered on the day we expect it, but sometimes things go wrong. Figures released today from research undertaken by the Citizens Advice Bureau (CAB) reveal that almost half (47%) of British consumers have had a parcel delivery issue since the first lockdown in March 2020.

Retail 56

Retail Insurance Consumers Financial 56