QuestionPro Audience

DECEMBER 29, 2017

Whether you have a “word”, resolution, planning day, or other tradition for New Year’s Day there is one thing that you have in common with pretty much every other person on the planet…a need to be happy. If you choose a word to inspire you for the new year, your ultimate goal from that is happiness. If you make a resolution to eat better, exercise more, spend more time with family, etc. the end result that you are searching for is happiness.

Exercises 210

Exercises 210

Customer Bliss

DECEMBER 29, 2017

This year, I’ve had the opportunity to interview a multitude of CX leaders on my podcast, The Chief Customer Officer Human Duct Tape Show. I’m thankful to have interviewed over 40 leaders who are transforming customer experience within their organizations — some are even creating shifts in their respective industry. As 2017 comes to an end, I’m thanking all of you who have taken the time to listen to my podcast.

Groups 111

Groups Chief Customer Officer ROI Leadership 111

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption.

Infographics 89

Infographics Retail Customer Service Policies 89

CSM Magazine

DECEMBER 29, 2017

NameCoach is a wonderful web service that educators are using to learn student's names and pronounce them correctly. This is especially useful w/ commencement/graduation ceremonies on the horizon. The way this works is simple as a teacher creates a name/web page and then has the student's speak their names. The audio gets embedded into a page and a user can access them all on one page at anytime.

Advertising 56

Advertising Resources Technology 56

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

COPC

DECEMBER 29, 2017

Use your call center quality program to gain deeper CX insights and drive positive change. For some time now, many organizations have marched under banners with words like “Customer First,” “Customer-Focused” or “Customer Success.” For these brands, there is an understanding that highly satisfied customers are more likely to be loyal and that loyal customers are more likely to become advocates for the brand.

Customer Experience 40

Customer Experience Call Center Customer Satisfaction Policies 40