BirdEye

DECEMBER 29, 2022

There are a variety of different social media metrics to choose from, and the ones best for your business will depend on your marketing goals. In this article, we’ll tell you about the 13 social media metrics you should track to effectively measure the success of your campaigns. Table of contents What are social media metrics?

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Clearly defined metrics need to be selected upfront to ensure that the measurement is relevant. Measuring ROI on Customer Experience Projects. These need to be quantifiable to prove ROI.

Strategy 235

Strategy Customer Experience How To Effort Score 235

BirdEye

MAY 11, 2023

Some of the metrics that every mortgage business must track to know the effectiveness of their lead generation efforts are listed below. Cost per lead (CPL) For anyone running a marketing campaign on Google or social media, cost per lead (CPL) is an important metric. That gives you a conversion rate of 0.05%.

Social Media 98

Social Media How To Return on Investment ROI 98

BirdEye

APRIL 20, 2023

Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. Local lead generation metrics Lead generation metrics help you assess the effectiveness of the lead generation strategies of your business.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

ClientSuccess

SEPTEMBER 27, 2018

Gathering Critical Data and Metrics for Better Decision Making. This makes having real-time visibility into customer metrics (MRR, ARR, retention trends, etc.) An Intense Focus on Outcomes and ROI. Finally, the last trend we’ve seen emerge in 2018 is a sharpened focus on customer outcomes and return on investment for customers.

Trends 74

Trends Customer Success Effort Score ROI 74

Confirmit

OCTOBER 18, 2018

By investing in customer retention strategies (e.g. through a loyalty program), you can increase CLV (Customer Lifetime Value) as well as your chosen customer retention statistic or metric – the longer customers stay loyal, the more they tend to spend. Learn More. Confirmit can prove it! Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

MARCH 11, 2020

Didn’t realize ROI. When you’re presenting churn categories to an executive team and board members, simple, clear metrics win the day. A note on “Didn’t realize ROI”. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. Digging deeper to categorize churn. Product fit.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52