Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. So, now, you can go to management and finance armed with statistics that say, “This is how much it will cost to train people, and that is how much return on investment we can expect from doing so.”

ROI 78

ROI Return on Investment Exercises Measurement 78

Comm100

DECEMBER 14, 2017

Well, the customer experience is a key ingredient to getting new business and maintaining customer loyalty. For all businesses then, it’s essential to establish a continuous improvement process that will constantly improve the customer experience, helping to keep your customers delighted with your service, and helping to boost loyalty.

Strategy 230

Strategy Customer Experience How To Effort Score 230

Confirmit

OCTOBER 18, 2018

Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. By investing in customer retention strategies (e.g. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. Learn More. Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

BirdEye

APRIL 20, 2023

Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. Be sure to include relevant keywords and high-quality photos on your business listings. Then work to encourage customers to leave reviews.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI. Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Stella Connect

MAY 11, 2017

There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. Talk about a return on investment.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

BirdEye

APRIL 10, 2023

The primary goal of automotive marketing is to: Attract and retain customers Build brand awareness and loyalty, and Drive sales Importance of automotive marketing Effective automotive marketing can help businesses stand out from the competition and generate more leads and sales.

Automotive 10

Automotive Strategy Marketing Social Media 10