ClientSuccess

MAY 14, 2019

By default, most teams become reactive by focusing or prioritizing their efforts on the loudest customers and then working their way through other customers who are in an adoption or growth stage. When I do this, I focus primarily on return on investment (ROI) whether it be success criteria or desired outcomes.

Touchpoint 45

Touchpoint Customer Success Engagement Strategy 45

BirdEye

APRIL 20, 2023

Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. With Google Ads, you’ll be able to increase user engagement and generate local leads quickly and efficiently. Lead quality equation: (No.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Confirmit

SEPTEMBER 24, 2018

This type of software represents an invaluable tool for companies in their efforts to measure their customers’ loyalty, understand how best to respond to their requirements, and ultimately take the necessary actions needed to retain them and drive better business outcomes. Typical CEM software metrics include the following: NPS Score.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

SEPTEMBER 24, 2018

This type of software represents an invaluable tool for companies in their efforts to measure their customers’ loyalty, understand how best to respond to their requirements, and ultimately take the necessary actions needed to retain them and drive better business outcomes. Typical CEM software metrics include the following: NPS Score.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

OCTOBER 18, 2018

Preventing customer churn is also in essence the main objective of most customer experience programs, and often the most tangible one as linking customer loyalty to revenue from repeat business and positive word of mouth is a well-established way to fund CX improvement efforts, like the development of a new customer loyalty program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Confirmit

NOVEMBER 15, 2017

Many pharma businesses have an interesting, not to say complex, relationship with clients, with many of them being B2B companies who also engage with end customers as part of their marketing strategy. She built a team, program and ultimately changed the culture and how employees engage with customers.

Effort Score 40

Effort Score Return on Investment eBook Insurance 40

ChurnZero

JANUARY 15, 2021

Traditional health scores factors will be reprioritized. When optimizing your ChurnScore (or customer health score), more weight will be given to product usage and industry, and less weight to the CSM/AM’s belief of the relationship strength with that customer or even the customer’s engagement level with the CSM.

Customer Success 52

Customer Success Effort Score Self Service eBook 52