InMoment XI
JANUARY 9, 2024
Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score.
Horizon CX
DECEMBER 1, 2023
By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position.
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ViiBE Blog
JANUARY 19, 2022
Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Read now 2.2.
AskNicely
NOVEMBER 7, 2018
It is one of two primary factors that determine the steady-state level of customers a business will support.”. Why don’t you put this money into delivering better customer support, better product, lower prices?”. Think of customers as sand in an hourglass. The less sand that leaks out the more growth for your company.
Customer Guru
FEBRUARY 26, 2018
I was really fortunate to be given the opportunity to scale e-Choupal (bottom of pyramid) model for the state of Rajasthan. I along with Kapil, started a2zbaby.com, a full-stack baby e-commerce portal. One way to measure this is Net Promoter Score (NPS), which we use regularly at Coverfox. It was a Rs.
Michel Falcon Experience
FEBRUARY 19, 2016
Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. Created streams in Hootsuite to track keywords and hashtags, like #CX, customer service, customer experience, Net Promoter Score and many other relevant search terms.
Retently
APRIL 11, 2019
Best Suited for: Transaction-related feedback – Low trust deficit businesses that support transactions, offer deliveries or other personal services, as for example banks, e-commerce stores, airlines, telecommunication providers, etc. Advantages and disadvantages of text surveys. Phone Surveys. Example of phone NPS survey.
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