SurveySparrow

FEBRUARY 22, 2024

Customer Support and Feedback Tools: Listening and Responding to Customer Needs THE key to successful customer retention is listening to what they say. And for this, customer support and feedback tools are essential. It can be through surveys, reviews, or direct support interactions. Suppose an e-commerce website.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

JULY 26, 2023

According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%. They even curate personalized workout plans and training tips based on the customer’s fitness goals. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

ShepHyken

NOVEMBER 25, 2022

Essentially, transactional vs. relational customer service is the difference between a one-time purchase and lifelong customer loyalty. . Relational customer service is a more effective way to build loyalty and customer lifetime value (CLV). Rewarding customer loyalty shows customers that you value their patronage.

Customer Service 79

Customer Service Rewards Programs Customer relationships e-support 79

ProProfs Chat

DECEMBER 7, 2018

But not all of them point towards ‘the best tips’. They all have some practical tips that contribute to building a better service for your customers. Be sure and monitor your E-commerce sites for checkout issues on an hourly basis especially during Holiday Season. That’s okay. You do not want your agents surprised!

Tips 96

Tips Customer Service Self Service Chief Customer Officer 96

CSM Magazine

MAY 24, 2021

Improve Your Loyalty Program. Maybe it’s time you reinvent your loyalty program so you can reward your customers more. Come up with exciting and rewarding offers that your customers can’t easily resist. Point-based rewards programs. Early access to sales and promotions.

Customer Engagement 52

Customer Engagement Engagement Social Media How To 52

SmartKarrot

NOVEMBER 2, 2020

It will help increase brand loyalty which translates to customer loyalty and retention.”. To stay connected to your audience seamlessly through the synchronicity of e-mails and connect so easily anytime is amazing.”. For each mask that is purchased, we will donate one face mask to nonprofits supporting those on the front lines.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Kayako

MAY 30, 2017

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support. Customer loyalty programmes…why bother!

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184