e-support Knowledge Base Management Poor Customer Service 
SurveySensum
NOVEMBER 23, 2023
Survey Volume You need to make sure that the software you choose can manage the volume of surveys you intend to send. This ensures smooth workflow management. Features excellent customer support team Cons Some app integrations are missing but their swift support team is ready to integrate on your request.
CSM Magazine
MARCH 27, 2020
The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. What is Customer Support?
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ViiBE Blog
APRIL 7, 2021
How do you teach good customer service? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Carmine Gallo from Forbes explains Apple’s 5 steps of service. Some more basics.
ViiBE Blog
APRIL 7, 2021
How do you teach good customer service? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Carmine Gallo from Forbes explains Apple’s 5 steps of service. Some more basics.
Tricia Morris
NOVEMBER 13, 2015
The latest figures from the National Retail Federation’s (NRF’s) Shop.org site project that holiday e-commerce sales in the U.S. retail e-commerce sales alone are expected to total as much as $105 billion of a projected $630.5 1) Convenience: Customers want to be able to engage with retail brands on the channel of their choice.
CX Journey
MAY 16, 2018
Ever since 1994, Amazon has been spreading its impact and dictating trends in the e-commerce industry. If you’ve ever used its services, you’ve probably had the chance to directly witness one of the crucial reasons for its success. There are days when too many customer queries flow in at once. You'll create.
Retently
MARCH 10, 2022
To combat these areas, you need to influence the Customer Attraction, Engagement, Trial, and Conversion stages of your customer relationship. This means that by developing a strong Customer Success team, you directly impact 53% of all causes of churn— and positively influence the other 47%! Create a customer-centric culture.
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