InMoment XI
MAY 31, 2022
Each of these touchpoints influences the customer, and by analyzing customer behavior, feelings, and motivations around each touchpoint, you can begin to identify opportunities to establish more positive relationships by giving customers what they need at any given stage of their journey. Plot Touchpoints. So start there.
ShepHyken
MAY 31, 2021
Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. How E-Commerce, M-Commerce and S-Commerce Are Setting New Customer Experience Standards by David Fletcher.
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Upstream Works
NOVEMBER 19, 2020
Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge. To operationalize this model, IT will need to consider how best to support agents working from home. A distributed workforce at scale will be viewed as the norm going into 2021.
Hello Customer
JUNE 16, 2022
Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? In-store retail is not a stand-alone journey, it’s part of a bigger omnichannel journey that covers both physical and digital touchpoints. Measure, manage, and mastering CX in retail with NPS, CSAT and CES.
SurveySparrow
JUNE 22, 2023
To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc. Zappos provides 24/7 customer support and a 365-day return policy, setting a high standard for customer service in the retail industry.
Hello Customer
JUNE 16, 2022
Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? In-store retail is not a stand-alone journey, it’s part of a bigger omnichannel journey that covers both physical and digital touchpoints. CX in retail: how to improve it. Measure, manage, and master.
News & Customer Experience
SEPTEMBER 20, 2017
The Italian version of Waiting for Starbucks (Aspettando Starbucks) is now available for free both in its e-book and.pdf version (please, click here ) on News & Customer Experience , the first italian web magazine rich of information and examples on Customer Experience and its best practices. Fast Casual: a global trend to know.
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