InMoment XI

MAY 31, 2022

A customer journey map is a diagram of all the places customers come into contact with your brand, online or off. The goal of journey mapping is to gain a deeper understanding of your customer, how they interact with your brand, and how each interaction affects your relationship.

Customer Journeys 529

Customer Journeys Examples Net Promoter Score Touchpoint 529

Upstream Works

NOVEMBER 19, 2020

These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. Supporting a Distributed Workforce.

Average Handle Time 78

Average Handle Time Contact Center e-support Touchpoint 78

Hello Customer

JUNE 16, 2022

Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? To evaluate your current CX, you’ll need to capture data that lets you measure relevant customer experience metrics such as NPS, CSAT, or CES with a voice of the customer program.

Retail 52

Retail Customer Experience Effort Score Omni-Channel 52

Kustomer

JANUARY 7, 2022

Food, film, fashion, automotive, athletics, spirits, software, wellness and much more have all found a space to thrive within this model. Benefiting both brands and customers, the implementation of this model has proven to be a major disrupter, completely innovating how we listen, watch, eat, drink, dress and exercise.

Customer Service 97

Customer Service Self Service e-support Automotive 97

Hello Customer

JUNE 16, 2022

Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? To evaluate your current CX, you’ll need to capture data that lets you measure some customer experience metrics such as NPS, CSAT, or CES. How will your customer feel about you now? The result?

Retail 52

Retail Customer Experience Omni-Channel e-support 52

SurveySensum

NOVEMBER 22, 2023

Is it the website’s usability, customer journey, or the brand’s overall perception? Are you aiming to boost sales, strengthen customer loyalty, or expand market reach? of e-commerce website visits are converted to purchases on desktop, versus 3.3% Optimize for Different Devices: 3.7% on tablets and 2.2%

Feedback 52

Feedback Customer Insights e-support Social Media 52

Storyminers

JULY 29, 2016

Start a practice, today, of learning more about your customer with every interaction. Begin with a journey map of your customer’s experience with your brand. You can write your notes on a clear plastic sheet—right on top of the journey map. Answer every complaint and do so in a timely fashion.

B2C 124

B2C Customer Retention Strategy Brands 124