Tricia Morris

AUGUST 4, 2015

With the Institute of Customer Service reporting that customer satisfaction in the U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels. Download the 2015 U.K. A newly-released 2015 U.K. With more than 60% of U.K. The 2015 U.K.

Poor Customer Service 40

Poor Customer Service Report Self Service Consumers 40

CSM Magazine

OCTOBER 5, 2023

In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.

Customer Service 59

Customer Service Self Service Poor Customer Service Hospitality 59

Tricia Morris

JULY 7, 2015

As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about your customers and their expectations for service and engagement across channels. Download the 2015 U.S.

Self Service 40

Self Service Report Consumers Loyalty 40

Tricia Morris

OCTOBER 1, 2015

But are customer service preferences and expectations? The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service.

Self Service 40

Self Service Customer Expectations Report Customer Service 40

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Shoddy self-service.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Comm100

JANUARY 14, 2016

A ComScore report shows that mobile users already outnumber PC users for Web access (approximately 2 billion mobile users versus about 1.6 The ComScore report also states that in 2016, mobile search queries will outnumber those made from a PC by more than 27.8 Self-Service Tools – Good for Everyone.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Vonage

FEBRUARY 7, 2017

In this post, we’re shining a spotlight on this under-explored area by listing six important customer service mistakes to avoid and how to fix them. The mistake: According to NewVoiceMedia’s report , 44 percent of people switch providers because they feel unappreciated. The mistake: Today’s customers don’t think about channels.

Customer Service 120

Customer Service Self Service How To Gamification 120