Customers, Omni-Channel, Touchpoint and White Paper

5 Ways Retail Banks Can Leverage Customer Data Effectively

InMoment XI

SEPTEMBER 29, 2022

For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Whether it be transactional surveys , online reviews , or a market research report about your customers, the data you collect needs to not just be analyzed, it needs to serve as a road map of future business decisions.

Banking

Banking Retail Data Omni-Channel

4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey?

Customer Journeys

Customer Journeys Social Media B2C Omni-Channel

4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey?

Customer Journeys

Customer Journeys Social Media B2C Omni-Channel

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

MORE WEBINARS

Visual OmniChannel – Give Customers the Experience They Crave

TechSee

DECEMBER 12, 2017

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints.

Omni-Channel

Omni-Channel Customer Experience Contact Center Touchpoint

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

What Does ‘Omnichannel Customer Engagement’ Mean?

Comm100

APRIL 6, 2020

We are of course, referring to what people are calling ‘omnichannel’. Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5%

Omni-Channel

Omni-Channel Customer Engagement Engagement Chatbots

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center

Call Center Self Service Software Contact Center

How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

DECEMBER 17, 2021

Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. What’s the key to driving improved customer satisfaction?

Self Service

Self Service Healthcare Contact Center Effort Score

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. What is Digital Omnichannel?

Omni-Channel

Omni-Channel Social Media Knowledge Base Touchpoint

Journey Steps: A New Measurement Framework

Kitewheel

SEPTEMBER 16, 2019

Today it’s unlikely that any member of a business would not know that customer journeys and customer journey analytics are table stakes. Most companies realize that competing on customer experience is essential to lead the market. Data is the First Step . Businesses have bucket-fulls of data, more-so than ever before.

Measurement

Measurement Customer Journeys Omni-Channel ROI

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. For years, many companies struggled to cobble together the best customer experiences they could. Cut to everyone heralding the premature death of omnichannel. What is Digital Omnichannel?

Omni-Channel

Omni-Channel Social Media Average Handle Time Knowledge Base

2022 is the Year of Digital Customer Experience Excellence – Here’s Why

Comm100

JANUARY 6, 2022

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? 67% of customers said they would spend more money if they received a better customer service experience. What is digital customer experience excellence? .

Customer Experience

Customer Experience Omni-Channel Chatbots Social Media

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition?

Social Media

Social Media Omni-Channel CRM B2B

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition?

Social Media

Social Media Omni-Channel CRM B2B

Key Success Factors for Bots that Add Value to your Customer Service

Bold360

MARCH 23, 2017

The Age of the Customer is upon us, and with it, the sources of power for businesses have changed. Your own power as a company now comes from engaging with empowered customers, making the key contenders in this decade businesses like Facebook and Apple who have always encompassed the connection to customer experience within their brand.

Omni-Channel

Omni-Channel Self Service Customer Service Chatbots

Choosing My Solution: A Customer Engagement Software Checklist

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Software

Software Customer Engagement Engagement Social Media

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. But, there is little that is really new or trailblazing in this idea.

Financial

Financial Omni-Channel Airlines Multi-Channel

Customer Experience Update

5 Ways Retail Banks Can Leverage Customer Data Effectively

4 Things to Consider When Mapping Your Digital Customer Journey

Webinars

Trending Sources

4 Things to Consider When Mapping Your Digital Customer Journey

Webinars

Visual OmniChannel – Give Customers the Experience They Crave

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

What Does ‘Omnichannel Customer Engagement’ Mean?

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

How Can Payers Improve Member Experience and Efficiency at the Same Time?

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Journey Steps: A New Measurement Framework

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

2022 is the Year of Digital Customer Experience Excellence – Here’s Why

4 Ways to Get Rid of Painful CX Silos

4 Ways to Get Rid of Painful CX Silos

Key Success Factors for Bots that Add Value to your Customer Service

Choosing My Solution: A Customer Engagement Software Checklist

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Stay Connected