InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

CSM Magazine

AUGUST 31, 2018

Many organizations are using customer journey mapping to understand and improve the experience of their customers. What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time. The Customer Life Cycle.

Customer Journeys 69

Customer Journeys Net Promoter Score How To Culture 69

Wootric CX Blog

MAY 12, 2020

So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. It’s true that Net Promoter Score is a great way to engage with your customers and solicit tons of feedback. ” Setting up an NPS program?

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98

Totango

OCTOBER 22, 2020

When operating within a customer-centered economy , maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly digitized business landscape. Additionally, monitoring customers who haven’t logged any tickets in awhile can also indicate there is a problem ahead.

Management 64

Management Net Promoter Score Effort Score Software 64

LiveChat

DECEMBER 9, 2016

A customer fell in love with your product, you made a deal, signed a contract, and now you both hope for many years together. But along the way, it’s easy for a customer to be amazed by the competition and try their service. So, what do you do to keep your customers engaged over the years ? Customer engagement strategies.

Customer Engagement 28

Customer Engagement Engagement Strategy Social Media 28

BlueOcean

FEBRUARY 7, 2019

Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. off the phone) – upsetting the least number of hurdles, extra points for a graceful gait – was the champion, the most successful, the most likely to win “customer service agent of the year.”.

Metrics 219

Metrics Customer Care Measurement Contact Center 219

CSM Magazine

JUNE 12, 2015

Don’t we all wish that customers came with a lifetime guarantee? In that perfect world, customer retention would be at 100% and customer turnover would be zero. Since that’s not the world we live in, customers need to experience prompt and dedicated attention at every major customer touch point.

Lifetime Customer 40

Lifetime Customer Measurement Customer Service Effort Score 40