InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

Conference 260

Conference Banking ROI Customer Voice 260

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. InMoment’s Global CMO, Kristi Knight , took us through the evolution of customer experience (CX).

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

Heart of the Customer

NOVEMBER 14, 2018

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. appeared first on Heart of the Customer.

Customer Journeys 99

Customer Journeys Employee Engagement Customer Voice Customer Centricity 99

SurveySparrow

NOVEMBER 28, 2023

Customer Satisfaction Surveys Implement the Kano Model in customer satisfaction surveys. The platform lets you create engaging surveys, share them on multiple platforms, collect valuable data, analyze it, and act upon the insights gained. A mix of opinions ensures a well-rounded understanding of customer needs.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

SurveySparrow

SEPTEMBER 29, 2023

Well, the secret lies in their commitment to improve and enhance customer experience. And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop?

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

Heart of the Customer

APRIL 29, 2019

Some think that journey mapping is just a workshop where you take all the people who created your broken, siloed experience, give them Post-It Notes, and Bam! The post How Journey Mapping Differs from Traditional Market Research appeared first on Heart of the Customer. You have a journey map.

Customer Journeys 92

Customer Journeys Marketing Customer Experience Customer Voice 92

CX Journey

SEPTEMBER 8, 2016

So it's important that we listen to employees and find out what's keeping them from being able to delight customers. Voice of the Employee programs consist of many different types of listening posts, including: employee engagement surveys, employee satisfaction surveys, culture assessments, transactional/event-based surveys (e.g.,

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80