SaleMove

JUNE 11, 2020

How will that help customers? Suppose you wake up at 3AM worrying about car insurance coverage for your new teenage driver who just got a license today. Let’s take a look at how to manage bots, and then later we’ll look at how to design them and fit them into the overall customer service solution set.

Virtual Agent 52

Virtual Agent Contact Center Meeting Insurance 52

CSM Magazine

FEBRUARY 25, 2020

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. Kjell Rune Tveita, CIO and Head of Group Services at If, said: “We chose Puzzel because the chat bot solution from Boost.ai ” About Puzzel.

Chatbots 59

Chatbots Insurance Omni-Channel Company 59

CSM Magazine

MARCH 18, 2021

Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).

Customer Service 75

Customer Service Virtual Agent Chatbots Contact Center 75

TechSee

FEBRUARY 12, 2018

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Advertisement

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

TechSee

FEBRUARY 12, 2018

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

AUGUST 14, 2018

This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate.

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95