ShepHyken

MARCH 6, 2017

Each week I read a number of customer service articles from various online resources. How Artificial Intelligence is Transforming Enterprise Customer Service by Adelyn Zhou. Forbes) As AI technology matures, businesses are jumping to include artificial intelligence in their strategic investment roadmaps.

Customer Service 83

Customer Service Social Media Roadmap Tips 83

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. Here are five customer experience strategies from RH.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

ReviewTrackers

JULY 31, 2018

Often, companies that are able to efficiently listen to customer feedback also have a more complete understanding of their customers and can more easily measure customer satisfaction and loyalty. Customers can share their feedback freely via online review websites or social media.

Net Promoter Score 50

Net Promoter Score Feedback Examples Survey 50

ReviewTrackers

JULY 31, 2018

Often, companies that are able to efficiently listen to customer feedback also have a more complete understanding of their customers and can more easily measure customer satisfaction and loyalty. Customers can share their feedback freely via online review websites or social media.

Net Promoter Score 50

Net Promoter Score Feedback Examples Survey 50

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. messaging, social media, live chat, video chat, online reviews).

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

OCTOBER 30, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. This could include shared process training (ITIL, Six Sigma etc.), project management training (Prince2) or even training in programming languages (PHP, C++ etc.). but also email, live chat and social media responsiveness.

Contact Center 111

Contact Center Tips Management Call Center 111