Bill Quiseng

MARCH 28, 2016

.” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. Inbound or outbound; service or sales.

Entertainment 60

Entertainment Tips Social Media Customers 60

ShepHyken

MAY 8, 2023

Anytime you can create an accurate, personalized experience, whether it’s fueled by AI or any other way you track a customer’s history (purchase and behaviors), you are deepening the relationship and, as the title of this article suggests, transforming the customer experience. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

FEBRUARY 7, 2022

My Comment: I love lists, and this is a good one, taking us back to some of the basics that will help build customer loyalty. You may be familiar with some, if not even all, of these tips. Eight Tips For Providing Excellent Customer Service by Saul Maslavi. The eight tips he shares are spot on.

Net Promoter Score 14

Net Promoter Score Customer Service Contact Center NPS 14

ShepHyken

APRIL 16, 2023

How to Incentivize Customer Loyalty in 2023 by BOSS Editorial (BOSS Magazine) Despite having an abundance of options, customers still generally prefer to give their money to the same handful of brands. Loyalty and trust will always be important factors in the average customer’s buying decisions. It’s something you do!

Customer Service 9

Customer Service Tips Loyalty Employee Experience 9

CSM Magazine

MARCH 15, 2016

Continually remind your team of the importance of customer service. ” Day One and Done customer service training is simply not enough. After onboarding, continue to reinforce that message with customer service tips and stories via email, screensaver messages, and periodic refresher customer service training.

Customer Service 63

Customer Service Hotels Customer Service Training Customers 63

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. You can find those stories here.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. You can find those stories here.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 7, 2022

How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers.

Customer Service 12

Customer Service Self Service Retail Airlines 12