Comm100

OCTOBER 8, 2016

Building strong relationships with your customers to keep them hooked for the long-term is the best way to combat customer dissatisfaction in a competitive marketplace. For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

DECEMBER 18, 2019

Publish a report or white paper that will benefit your customers. Customers love relevant information. It also creates confidence in your customer base by proving your knowledge and expertise. This can be a great marketing piece to attract future customers, too.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

CSM Magazine

JUNE 4, 2020

Over-promising and under-delivering – a tight and competitive market in the service sector is a haven for bullish promises from outsourcers desperate for growth. However, suppliers should be responsible for building a solution that is both capable of passing customer board approval and is deliverable. 4t4consult.co.uk.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

ShepHyken

NOVEMBER 24, 2017

This is a simple and effective way to make each customer feel that their time and patronage is valued. Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy.

Social Media 88

Social Media Customer Service How To B2B 88

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. White papers. Bill Quiseng. Tip sheets.

Customer Service 80

Customer Service eBook Leadership Resources 80