Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Second to None

APRIL 5, 2018

For the latter, brands that curate a digital experience that allows customers to complete their entire purchasing journey, from product research to delivery, all from the comfort of their home can be very attractive. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Ecommerce 59

Ecommerce Retail Self Service Omni-Channel 59

OpinionLab

DECEMBER 17, 2018

And, I co-founded a company named OpinionLab that pioneered the idea of empowering customers to provide feedback to companies by enabling them to proactively engage companies in their own words, on their own terms via the digital channel. The idea of customer-initiated, or opt-in, website feedback was born.

Competitive Advantage 95

Competitive Advantage Ecommerce Voice of Customer Social Media 95

Second to None

MAY 17, 2018

Creating a system that collects voice of customer feedback in perpetuity is essential to understanding your brand’s place in the minds of consumers. Whether customers are reaching your brand via on-site , online or on-the-phone , your brand needs to remain adaptable and open to feedback.

Communication 86

Communication Voice of Customer Call Center Ecommerce 86

Second to None

FEBRUARY 20, 2018

The top NPS score in the survey, a tool used to determine the likelihood of customers to recommend a product to their personal network, was 59. In addition, the top score for customer satisfaction rate in the study was 70%, compared to 55% at the bottom.

Industry 69

Industry Net Promoter Score How To Ecommerce 69

Second to None

APRIL 17, 2018

Online ordering and eCommerce stores have allowed brands to utilize convenience as a tool to separate themselves from the competition. brands that complete this style of service need to make sure that their associates are maintaining the customer experience laid out by brand leadership.

Measurement 59

Measurement Customer Service Leadership Ecommerce 59

Second to None

APRIL 3, 2018

In the past, convenience was offered via rapid speed of service and enhanced drive-thru technologies, but now this value is being taken care of via eCommerce channels. 2] Fast-casual brands need to make sure they are churning out positive customers via these interactions, because it is an easy source of establishing loyalty.

Brands 63

Brands Consumers Rewards Programs Loyalty 63