Customer relationships NPS Roadmap Webinar 
Gainsight
FEBRUARY 26, 2024
While customers, or accounts, have a few significant lifecycle moments, users vary greatly in terms of specific user types, product needs, and daily usage. User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications.
ClientSuccess
NOVEMBER 22, 2021
Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. eBook: 5 Ways To Surprise & Delight Your Customers.
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Lithium
DECEMBER 6, 2022
Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. Podcast] Customer Experience As a Two-Way Conversation In this episode, Nate Jaffee (nateprayt) , Head of Strategy at Praytell , talks to us about customer relationships, customer expectations, and overturning the belief that the customer is always right.
Wootric CX Blog
MARCH 15, 2020
Your employees, your teams, are the key to your customer relationships. Here’s a quick guide on how to automate closing the loop on customer feedback. Improve customer experience at customer journey touchpoints. Now is the time to deepen relationships and partnerships with promoters.
inmoment
JUNE 1, 2020
The global pandemic has led to a shifted relationship between businesses and their customers. Globally, brands have grappled with how to navigate through these turbulent times and emerge with customer relationships intact. We’ve seen Australian brands turn off their VoC programs after seeing NPS scores drop.
NobelBiz
AUGUST 28, 2023
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.
ChurnZero
JANUARY 17, 2020
Customer – CSM relationship . We often think of leveraging customer data as just an internal benefit, but it can also provide advantageous insights for your customers. . This could mean that your customer isn’t realizing the full value of your product. . Are their NPS responses poor? .
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