CSM Magazine

AUGUST 10, 2017

Customer closeness doesn’t happen accidentally. At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

Optimove

NOVEMBER 14, 2019

As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011. The company, which sent 2.5

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

SmartKarrot

JANUARY 5, 2021

The trust and following of over 27,000 members in the Customer Success Community on LinkedIn is just the tip of the iceberg for Mikael. He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , He is presently the VP of Global Customer Success at Vinli Inc.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

LiveChat

OCTOBER 5, 2015

It’s about maximizing sales culture environment and activities that create new value like innovation, new product, service development and sustainability of long term customer relationships. But if you focus on a customer, chances are you’ll gain a lifetime customer. Intelligence. See the big picture.

Sales 28

Sales Return on Investment Effort Score Industry 28

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

DECEMBER 23, 2015

CCOs must understand marketing, sales, service, brand perceptions, and operations, of course, but their principal goal should be to deepen relationships, establish greater levels of trust, and build stronger customer loyalty behavior. Customer Insight, Data and Action Generation. Customer Relationship-Building.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60