Qualtrics
FEBRUARY 4, 2021
It connects us with colleagues and customers, increases productivity and helps employees deliver their best work. IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Find out more about employee experience for IT. Here's how. Make it a good one.
Experience Investigators by 360Connext
APRIL 23, 2024
CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JUNE 4, 2018
Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations.
Russel Lolacher
DECEMBER 30, 2019
Start doing your part to improve your leadership, employee engagement and customer experience so it can be a model for the DNA of your business. Be personable, not “approved messaging” Know your customers better, their problems and their needs. Understand the customers journey and your role in it.
Russel Lolacher
DECEMBER 30, 2019
No, it’s about being the kind of organization that continually improves leadership, employee engagement and customer service as part of their DNA. Be personable, not “approved messaging” Know your customers better, their problems and their needs. Understand the customers journey and your role in it.
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.
Russel Lolacher
JUNE 15, 2021
What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000.
Expert insights. Personalized for you.
26 
Let's personalize your content