ShepHyken

JUNE 22, 2016

Customer Experience. The conference was everything about CRM (customer relationship management). After listening to what the customer wants, acknowledge them, which is the Yes. Let’s say I contact my wireless phone provider. It had to do with improvisational acting. Here’s a very simple example.

Meeting 83

Meeting Wireless CRM Conference 83

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Not only were the messages not requested, but these customers had to pay to retrieve them.

Wireless 60

Wireless Marketing Advertising e-support 60

CSM Magazine

AUGUST 1, 2017

But even worse – what if you lose all your customer data? No longer just an issue for Marketing, Customer Insights or Compliance. Customer Services will be at the forefront when it comes to dealing with enquires from citizens, Subject Access Requests (SAR’s), engagement, loyalty and churn. WHO is using the data.

Wireless 58

Wireless Customer Experience Policies Loyalty 58

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

West Monroe

JANUARY 23, 2022

Our research shows that this helps spur market transformation, increases education, creates high-quality sales leads, and ultimately increases customer adoption. Such platforms are highly configurable and can be used to stay informed of industry best practices for safely interconnecting customer and third-party DERs onto the electric grid.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

CSM Magazine

APRIL 14, 2023

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. ” BigChange is proving useful for fleet management.

Wireless 52

Wireless Customer Relationship Management CRM System 52