Kustomer

JUNE 6, 2023

Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company.

Financial 98

Financial Company Customer Service Tips 98

Myra Golden

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. Learn more about Customer Service Master Class.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Think Customers

JULY 1, 2020

In many cases, companies have already seen costs decrease while contact resolution, employee productivity, and customer satisfaction increase through a mix of people and technology to deliver great customer experiences.

Contact Center 52

Contact Center Self Service Healthcare Chatbots 52

Michelli Experience

OCTOBER 16, 2015

Businesses deciding to implement a new customer service channel must consider a variety of factors before making a choice. Forty-nine percent of respondents prefer using live chat for online-shopping questions, while 74 percent prefer telephone for complex financial questions. Introduction.

Customer Service 100

Customer Service Software Survey Customers 100

Think Customers

DECEMBER 1, 2020

The gift card was intended as a thank you to customers, with no hidden sales pitches or demands, but with a small hashtag to go along with the present. On that day a financial institution surprised someone and created a memorable customer experience. Organizations spend fortunes on ad revenue to gain new customers.

Social Media 52

Social Media Advertising Banking Trends 52