Customer Relationship Management Customer Retention Customer Service Strategies Strategy 
CSM Magazine
JUNE 22, 2023
In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
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Kustomer
APRIL 13, 2022
This can complicate the customer support process, but it also has its advantages, allowing you to seek customer feedback. . There are also many valuable tools at your disposal that you can use to build a strong customer service strategy. Poor customer service skills can be a hindrance to your business.
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. John Formica Follow @JohnFormica.
Think Customers
MAY 13, 2020
Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential. They’re experiencing real changes that are affecting customers as well as themselves. Proposing strategies to executives takes work. 2: Embrace change and charge.
Kustomer
MAY 13, 2022
That positive experience should exist at every stage of the customer journey , from how they find and use your website, right through the sales funnel, up to and including the support and service you provide after a sale has been made. How do you ensure you hear what customers are saying about you? Image Source: 99firms.com.
Think Customers
JULY 1, 2020
What we need to do now is understand what strategies deployed during crisis we can deploy for the new-normal: 1. Rework your contact center from the top The best resilience strategy is to always plan forward. Distributed contact center workforces The crisis completely turned work on its head.
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