Customer Experience Customer Service Strategies Customer Service Training Exceptional Customer Service 
CSM Magazine
OCTOBER 19, 2023
In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. If we review Jayride for example.
Integrity Solutions
SEPTEMBER 28, 2023
It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses.
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ShepHyken
OCTOBER 1, 2023
Each week, I read many customer service and customer experience articles from various resources. In an age where products and services are often similar, it’s the memorable and positive interactions that truly distinguish one brand from another. The first is from the customer’s experience.
ShepHyken
SEPTEMBER 12, 2023
As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. As a customer, which employee would you want to do business with?
ShepHyken
FEBRUARY 14, 2018
What if your customers said they would be willing to pay you twice what you normally charge? All they want in return is an amazing customer service experience. We already give great customer service. And, an astounding 75% will pay more for what they consider to be “exceptional.”. Or, will it?).
Integrity Solutions
OCTOBER 27, 2021
Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. But just who is that?
ShepHyken
JANUARY 26, 2018
This week we feature an article by Evan Hackel who writes about why it is important to train your frontline with excellent listening skills. Pay attention to what customers are saying. I have had negative experiences when dealing with frontline staff, and I am sure you have too. Those experiences have something in common too.
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