PeopleMetrics

JUNE 16, 2015

DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took our assessment about the presence, or absence, of customer centricity practices in their organizations. A story of many CX professionals tasked with driving change, but with neither the authority nor the budget to do so.

Customer Centricity 48

Customer Centricity Leadership Data Net Promoter Score 48

Horizon CX

AUGUST 10, 2020

Hence, within our role as customer experience professionals, we hold a conversation and the resulting communication in the highest order of the many skills we possess and exemplify. Transform leadership. Functional conversation is designed to convey information in order to help achieve an individual or group goal.

Communication 130

Communication Social Media Leadership Groups 130

Customer Guru

AUGUST 21, 2018

Kristina is a customer experience expert and host of “The Customer Experience Podcast for Business Leaders”, a podcast series for motivating C-Suite and leadership teams in improving customer experience. Marketing and thought leadership programs. Kristina Evey Follow @KristinaEvey.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

ijgolding

NOVEMBER 22, 2016

Fortunately, the profession that customer experience has become is steadily building a burgeoning number of just such people. When it comes to creating a customer centric culture, you cannot over communicate the importance of the customer experience and work being done across the organisation around it.

Customer Centricity 120

Customer Centricity Culture Tips Strategy 120

Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. She’s also a contributor to Forbes , the Harvard Business Review and Hemispheres Magazine. Why we love Augie: He’s the Sr.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Amity

APRIL 25, 2016

Dave’s posts infuse his experience and thought leadership to enable SaaS companies to deliver world-class retention and growth. VP of Client Experience & Transformation - ADP. Don has held leadership roles across sales, business development, marketing and product management. S aaS Thought Leadership.

Customer Success 48

Customer Success Chief Customer Officer Consulting Customer Centricity 48

CSM Magazine

DECEMBER 14, 2015

Companies will look for ways to train large groups of employees – to teach them basic CX concepts and to instill a sense of customer empathy. The practice of customer experience has come a long way over the last several years. CX Profession Maturing.

Trends 40

Trends Customer Journeys Customer Experience Contact Center 40

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40