InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data.

Analytics 488

Analytics Customer Insights Data Social Media 488

Daniel Group

AUGUST 15, 2014

It may be common wisdom that the best product doesn’t always win, but there’s nothing like seeing the proof straight from a customer’s mouth. The comment reminded me of a valuable lesson I learned as a B2B product manager: customers aren’t buying your product, they’re paying you to satisfy their needs 2.

B2B 55

B2B Customer Experience Management Customer Experience Management 55

Confirmit

APRIL 10, 2017

Building a customer experience program that drives transformational change means you need to maximize your feedback, produce valuable and usable data, and engage the wider business. Voice of the Customer White Papers. That’s not easy, but it is possible.

Customer Experience 40

Customer Experience Customer Experience Management Feedback Customers 40

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

inmoment

JUNE 17, 2019

Brands can extract useful information from this research, but they may be missing out on the most valuable feedback. This discrepancy reveals an opportunity for businesses to engage more directly with customers — and through digital CX technology, this is possible to do at scale.

Trends 53

Trends Customer Experience Comparison Loyalty 53

delighted

AUGUST 23, 2019

“A customer experience program refers to the tools and processes used to implement your customer experience management strategy.”. Delighted’s 20 Customer Experience Terms to Know. In other words, a customer experience program is the system of execution for customer experience management.

Customer Experience 41

Customer Experience Customer Journeys How To Effort Score 41

inmoment

SEPTEMBER 6, 2018

This simply is not an effective process; in order to get a complete picture of their customers touchpoints, organizations need to de-silo their data. . Many of our clients import data into the InMoment system and pair it up with voice of customer feedback. This capability would simply not be possible with siloed data.

Contact Center 40

Contact Center Data Customer Experience Touchpoint 40