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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Moreover, the sheer volume of unstructured data can overwhelm traditional data storage and processing systems, making it difficult to handle and manage.

Analytics 488
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White Paper: VoC in the Contact Center

Confirmit

This causes management to focus primarily on efficiency metrics to measure success while failing to realize the potential of the contact center to serve as a driver of long term profitable customer relationships, and a source of competitive differentiation. Voice of the Customer White Papers.

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Embedding a Customer Feedback Loop Into Your Product Delivery

Gainsight

Constant feedback is the lifeblood pumping into every successful product delivery. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops?

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Three Steps to Excellent CX: Measure, Manage, and Improve

Daniel Group

Three Steps to Excellent CX: Measure, Manage, and Improve. A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it. To name a few, we have predictive analytics, dashboards, digital surveys, feedback management, AI, etc.

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Community Soundbites: What should a customer feedback analysis maturity model look like?

Thematic

What is a customer feedback analysis maturity model? We’ve seen models for customer experience, but we’ve never seen a model specifically for customer feedback analysis. We thought it would be very useful for insights professionals and companies alike to be able to map themselves against a customer feedback analysis maturity model.

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Is your CX program just running in the background? It shouldn’t be!

Daniel Group

Too often, managers tend to “set and forget” their CX programs. It is as if collecting feedback is their CX program. Collecting feedback is only part of an effective CX program. Translating the feedback into action and change is even more critical. This is especially true for millennial buyers.

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The Importance of Customer Self Service Portal

Kayako

Customer Community: an online space where customers can share feedback, ideas, reviews, and advice. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. White papers. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides.