PeopleMetrics

JUNE 18, 2019

One year ago today, I launched my book, Listen or Die: 40 Lessons that Turn Customer Feedback into Gold ( check it out on Amazon! ). The goal of the book was to share best practices on how to create a great Voice of Customer (VoC) program. To explore more CX lessons, click here to download your copy of Listen or Die.

CEM 48

CEM Chatbots Voice of Customer Software 48

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. Some of the data points that you can leverage are: search results, bookmarks, devices used, location, messages, posts, and comments sent on social media, call history, downloaded files, browsing history, etc. What’s that?

B2B 52

B2B Customer Journeys Customer Experience B2C 52

PeopleMetrics

FEBRUARY 21, 2018

Today we're talking about your advertising and marketing versus your customer experience, and the importance of making sure that the experience being advertised to your customers is consistent with what your customers actually experience when interacting with your brand. More #CXSecrets.

Marketing 67

Marketing CEM Advertising Video 67

inmoment

SEPTEMBER 6, 2018

This simply is not an effective process; in order to get a complete picture of their customers touchpoints, organizations need to de-silo their data. . Many of our clients import data into the InMoment system and pair it up with voice of customer feedback. This capability would simply not be possible with siloed data.

Contact Center 40

Contact Center Data Customer Experience Touchpoint 40

ChurnZero

APRIL 12, 2019

If you find yourself wondering these exact same questions, then you should check out our on-demand webinar with Julia Ahlfeldt, where she breaks down what it takes for an organization to truly put the customer at the center of their business. During this webcast we also learned: The key aspects of customer-centric business practices (e.g.

Customer Centricity 14

Customer Centricity Customer Success Net Promoter Score Self Service 14

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Before starting his firm, Thompson worked in the IT industry for fifteen years.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Before starting his firm, Thompson worked in the IT industry for fifteen years.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130