Michel Falcon Experience

APRIL 3, 2019

In all my years of focusing on customer experience management, there is one practice that stands out amongst them all…customer journey mapping! How customer journey mapping will improve your operational strategy. ? How I helped a dental practice revitalize their patient experience.

Customer Journeys 94

Customer Journeys Case Study Study Customer Experience 94

Answer Dash

APRIL 17, 2020

Businesses everywhere are waking up to the value of customer experience and recognizing outstanding customer experience (CX) as a key ingredient to rising above the competition. What is customer experience management? The first is that customer service and customer experience are different things.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Feedback

DECEMBER 7, 2016

Since I work in marketing technology, I was tasked with comparing the products and stores on my phone as we shopped: the customer experience in the 21st century. As I bounced around from Yelp , then my local Sears store, to my local Best Buy , then to Google Maps, to Target , I found myself lost in a loop of customer feedback.

Customer Experience Management 100

Customer Experience Management Software Customer Experience Management 100

BirdEye

APRIL 27, 2023

This makes business texting from a computer a remarkably effective way to communicate directly with your customers and close sales. In this blog post, we’ll explore several ways to streamline sending texts to prospects and customers, increasing engagement and sales. Texting from the wireless provider’s website 6.

Wireless 98

Wireless Multi-Channel Tips Social Media 98

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

PeopleMetrics

APRIL 17, 2015

Today, we offer a guest post examining customer experience from a digital marketing perspective. A recent Gartner survey found that 89% of companies plan to compete primarily on the basis of customer experience (CX) by 2016. Defining Customer Experience. The Economics of Customer Experience.

Customer Experience 48

Customer Experience Marketing Wireless Measurement 48