BirdEye

DECEMBER 5, 2023

When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand. In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. Here are some best practices you should know about: 1.

Brands 108

Brands Management Social Media Analytics 108

SurveySparrow

JUNE 23, 2023

What is the Definition of Voice of Customer Methodologies First of all, The term “VoC” refers to several techniques that businesses use to capture what customers are saying about their products, services, and brands. Why is Voice of Customer Methodologies Important in a Business? The easier, the better! #10

Voice of Customer 52

Voice of Customer Feedback Net Promoter Score Social Media 52

BirdEye

DECEMBER 5, 2023

When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand. In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. Here are some best practices you should know about: 1.

Brands 62

Brands Management Social Media Analytics 62

BirdEye

AUGUST 22, 2023

You can adjust pricing strategies, competitive positioning, and net promoter score. This question highlights the channels through which customers encounter or interact with the product. It offers insights into the marketing and promotional efforts to reach and attract customers. How did you discover the product?

Survey 52

Survey Net Promoter Score Customer Satisfaction User Experience 52

Help Scout

JUNE 22, 2021

Not only does it feel good to be helpful, but it is a key differentiator, as the following customer service statistics show. Customer service, when done well, has just as much impact as a strong sales funnel or excellent marketing efforts. For 86%, good customer service turns one-time clients into long-term brand champions.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. He specializes in operationalizing customer insight to drive better customer outcomes.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Qualtrics

FEBRUARY 21, 2020

In the current landscape, it’s easier than ever for customers to open accounts with a number of different businesses, rather than rely on a single bank for all their needs. These new industry dynamics – along with the rising popularity of CX generally – are driving banks to invest in developing strong, long-term customer relationships.

Banking 36

Banking Industry Customer Experience Customer Journeys 36