ReviewTrackers

MAY 8, 2017

Looking for the latest trends, tools, strategies, and insights on CX? To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

CX Journey

MAY 3, 2016

Volunteering for event planning committees, mentoring fellow members, or participating in the community forum are only a few examples of how members can drive member engagement and overall association success. Two years ago, the Association launched its own certification program, the CCXP, i.e., Certified Customer Experience Professional.

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

APRIL 4, 2022

Customer experience and customer interactions need to be chalked in the right manner to enhance customer-centric culture. 10 Tips for B2B SaaS Businesses to build a Customer-Centric DNA. For a B2B SaaS business to build customer centricity, the key is to ensure certain tips are followed.

Customer Centricity 10

Customer Centricity B2B Tips How To 10

Chattermill

AUGUST 29, 2018

With the support of KPMG’s Customer & Digital team, Nunwood is able to ground all of its consulting in customer insights, then use a competition of cloud technology and experience design to make you as competitive as possible. And in the age of competitive CX, that’s what customers are looking for.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

With the support of KPMG’s Customer & Digital team, Nunwood is able to ground all of its consulting in customer insights, then use a competition of cloud technology and experience design to make you as competitive as possible. And in the age of competitive CX, that’s what customers are looking for.

Technology 40

Technology Customer Experience Consulting Analytics 40

ERDM

JANUARY 22, 2019

By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. Customers can schedule time with their stylist as well as communicate with them via chat and e-mail.

Customer Experience 53

Customer Experience Video Sales ROI 53