InMoment XI

AUGUST 3, 2023

Armed with these in-depth insights, businesses can fine-tune their product offerings, service delivery, and marketing strategies to align precisely with customer demands and desires. Moreover, unstructured data analytics offers a holistic view of the customer journey , capturing the entire spectrum of interactions across various touchpoints.

Analytics 488

Analytics Customer Insights Data Social Media 488

Uniphore

NOVEMBER 11, 2021

In this article, we unpack how AI-powered customer service solutions are working to: Personalize the Traveler Experience More customers are shopping for, booking and changing travel plans online. Conversational AI can optimize customer interactions across multiple channels—from digital self-service to live customer service calls.

Self Service 130

Self Service Hospitality Travel Touchpoint 130

Confirmit

JUNE 4, 2018

While the phrase “Voice of the Customer” may have been around for a long time, what we truly mean by the term has evolved dramatically. Companies’ relationships with their customers have become more complex, involving more channels and touchpoints than ever before, but customer expectations are at an all-time high.

Touchpoint 40

Touchpoint Customer Experience Professionals Customers Metrics 40

UJET

FEBRUARY 11, 2020

By researching these three verticals, we are able to look at the trends and expectations for differing levels of urgency and customer expectations.

Brands 72

Brands e-support Transportation Video 72

NobelBiz

FEBRUARY 13, 2024

Increased Customer Satisfaction : By providing quick and easy access to information and services, customers enjoy a more satisfying interaction with your brand. Implementing NobelBiz’s sophisticated IVR systems means not just meeting but exceeding customer expectations for self-service.

Call Center 59

Call Center Self Service Software Contact Center 59

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. Increased customer satisfaction. White Paper. Download Now.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 6, 2022

But first, let’s quickly explain what is meant by ‘digital customer experience excellence’. What is digital customer experience excellence? . All of these suggestions for business revolve around the idea that in 2022 and beyond, customer experience will be the most important way for businesses to differentiate their services.

Customer Experience 215

Customer Experience Omni-Channel Chatbots Social Media 215