Stella Connect
DECEMBER 15, 2021
Long wait times. It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. .
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Train your customer experience team to be honest with customers.
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Interactions
JULY 22, 2021
On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. This benefit is two-fold.
Thematic
JULY 12, 2018
Consider these two examples: “ great customer service ” vs “ poor customer service ”. What is it that customers expect that we don’t deliver?”. If you know what these themes are, you can monitor your team’s performance over time to drive real improvements.
ProProfs Chat
MAY 9, 2019
In this day and age, live chat is a powerful tool for brands to communicate with consumers in real-time. Brands are empowered to convert every interaction with the prospective customer into a memorable experience. With a business chat software on your website, getting to know customers becomes a lot simpler.
ShepHyken
MAY 30, 2022
I’m partial to number four… Provide Exceptional Customer Service. Poor Customer Service Is Strangling Business Growth by Iqra Ansari. The Drum) When we reflect on poor customer service, we often associate it with long wait times, inadequate staff and slow outcomes.
LiveChat
NOVEMBER 16, 2018
Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.
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