ShepHyken

JANUARY 3, 2024

I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. Customers Want It Now Customers will be less patient next year because of what is referred to as the Amazonation of the customer. Happy New Year!

Trends 96

Trends Customer Service Customer Service Training Customer Retention 96

ShepHyken

JANUARY 4, 2023

Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. I don’t often repeat content, but I’m going to share those predictions and trends here, in a revised and shorter format. Just as we want our customers to come back, we want our employees to stay.  . Here we go: .

Self Service 137

Self Service Customer Experience Customer Service B2C 137

Stella Connect

NOVEMBER 29, 2021

Take a minute and think about the last time you had to reach out to a brand multiple times before customer service resolved your issue. More likely than not, it was a frustrating, time-consuming experience and not in line with today’s customer expectations. 3: Collecting Real-Time Customer Feedback.

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

ShepHyken

AUGUST 26, 2019

Here are some ideas and trends you must consider. Basics, such as avoiding slow response times, to cutting edge ideas incorporating blockchain into the customer experience. Are You Meeting & Exceeding Customer Expectations? My Comment: This is a glimpse into the future… as in next year. by Teresa Allen.

Customer Service 109

Customer Service Advertising Strategy Customer Service Training 109

ShepHyken

APRIL 4, 2018

None of these companies or people may be in your industry, but they can be your benchmark for amazing customer service – service that is not based on customer expectations for your industry, but expectations from the best people and companies they’ve ever encountered. Follow on Twitter: @Hyken.

Advertising 99

Advertising Customer Service Training Customer Expectations Industry 99

CSM Magazine

OCTOBER 19, 2023

As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created. Jayride notes that they frequently calculate their market share and understand seasonality trends, helping them adapt their strategies accordingly to customer needs.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

AUGUST 13, 2018

Traditionally customers called. Your customers expect it, so don’t fight it. 9 Ways to be a Never-Ending Student of Service by Steve DiGioia. My Comment: Want to get better at customer service? Keep learning and stay at the top of your customer service game. Now they like to text.

Customer Service 72

Customer Service Loyalty B2C Study 72