SurveySensum

JUNE 25, 2019

Experience management trends keep changing but gaining customer loyalty and acquisition have been the key focus areas for the restaurant industry. Offering exceptional guest experience is on the priority list for successful restaurants or hotels. Now the question comes how to improve experience instantly.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Zonka Feedback

FEBRUARY 13, 2023

A restaurant survey can help you improve the quality of your food and service, boost customer engagement, measure your performance, and avoid negative reviews.

Guest Experience 52

Guest Experience Survey How To Measurement 52

Opinionator

MARCH 10, 2021

Should I Bother with Feedback? As an business owner, you know that customer feedback is valuable. Specifically critical when determining a customer’s needs and tastes, and if the business is delivering on them. It can also help improve the services and products and develop strategies for customer loyalty.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

NetBase

MARCH 2, 2020

Nicki walked our audience through several examples connecting social conversations with changes in public opinions and beliefs as well as measuring the impact of the media narrative pulling through on social. Maggie explained the role of social analytics in the brand’s strategy for tracking customer engagement and satisfaction on game day.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

delighted

JANUARY 28, 2020

Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. If you send your NPS survey too early, your customers may not have a full story to tell. The old way of timing customer feedback surveys.

NPS 44

NPS Survey Ecommerce Hotels 44