Myra Golden

APRIL 3, 2020

Keep remote employees’ skills sharp with our customized, engaging, live virtual training. Book Your Virtual Customer Service Workshop Now! We start with a video conference to learn about your challenges and goals. Plus, we record the training and hand it over to you to use as you wish.

Customer Service 59

Customer Service Conference Video Training 59

Myra Golden

DECEMBER 9, 2019

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Customer Experience 52

Customer Experience Call Center Video Training 52

Myra Golden

MARCH 19, 2017

I was sitting in my office listening to recorded calls from one of my clients, as I often do ahead of a customer experience workshop. On one call a customer said, “Hi Paul! Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email. I’m fine.”.

Airlines 86

Airlines Customer Service Training Customers Training 86

Michelli Experience

JUNE 13, 2017

As a customer experience speaker who delivers keynotes and workshops, I’ve had to adapt to be the “master” over mobile technology. In it, author Jack Hughes made three key points: 1.) Master the Machines. Get Obsessed with Value. Make Creativity Real.

Consulting 113

Consulting Self Service Customer Experience Customers 113

Myra Golden

JULY 1, 2019

When you use these keys, you’ll find that you are clear, helpful, and persuasive in your training, and this approach will get more customers to use self-service.

Self Service 55

Self Service Retail Training Tips 55

Myra Golden

JULY 25, 2017

For more help with how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully customized, engaging, fun customer service training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Customer Service Training 56

Customer Service Training Communication Training Video 56

Myra Golden

OCTOBER 19, 2018

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands. The idea is to get to a place where you stress less and feel far more peaceful.

Travel 53

Travel Hotels Conference Customer Service 53