Storyminers

MAY 16, 2016

Identifying the right product is such a simple feature, but it does so much: customers get one-trip resolution to their needs. customers know before they leave their homes if what they need is in stock. Home Depot enjoys more interactions and more sales from these new omnichannel customers.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

ReviewTrackers

MAY 8, 2017

Organized by the Customer Experience Professionals Association (CXPA), the 2017 Insight Exchange gathers over 300 CX professionals for world-class customer experience learning and networking. Session topics include marketing technology strategy, customer experience design, and data and analytics.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Peter Lavers

NOVEMBER 8, 2017

To make a start, I’d like to suggest that there are three basic mindsets that you or I might be in when we shop or have a service need (regardless of which channel we choose): I know exactly what I want; I don’t know what I want and I need advice; and. I think I know what I want but I soon find out that I need assistance.

Omni-Channel 53

Omni-Channel Self Service Retail Analytics 53

Martin Hill-Wilson

OCTOBER 6, 2015

I’ve just had the pleasure of chairing a customer engagement conference. Both spoke eloquently about the use of emotion in customer experience design. Simply ‘doing time’ to pay the bills is a lousy trade of one’s time and need for being happily engaged. Customer engagement is a fast changing plot.

Omni-Channel 40

Omni-Channel Hotels Banking Insurance 40

Kustomer

MARCH 23, 2022

Ensure your customer service operation is set up so customers can easily get in touch using their preferred method and that if they choose to switch from one channel to another, they can pick up a conversation where they left off. Referral programs are a great way of turning loyal customers into brand ambassadors.

Brands 98

Brands Social Media Loyalty Omni-Channel 98

Michelli Experience

MARCH 11, 2016

Brick-and-mortar outlets still hold weight in the mobile realm, and mobile marketers are working hard—and succeeding—at making a fully immersive experience. Five: The Omnichannel Approach is Dominating. One-channel marketing isn’t effective anymore. Image credit: mojonetworks.com.

Technology 100

Technology Company Marketing Loyalty Programs 100