ShepHyken

MAY 27, 2019

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.

Customer Journeys 104

Customer Journeys Customer Service Employee Engagement Exercises 104

Myra Golden

DECEMBER 9, 2016

I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club. Learn more about our online customer service training here.

Customer Service 53

Customer Service How To Customer Service Training Training 53

ShepHyken

DECEMBER 26, 2018

When you figure out a customer’s Why and can scale it to meet the reasons and needs of a larger group, you connect on another level that brings customers back, again and again. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Culture 133

Culture Policies Customer Service Training Customers 133

Myra Golden

DECEMBER 9, 2016

I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club. Learn more about our online customer service training here.

Customer Service 40

Customer Service How To Customer Service Training Training 40

ShepHyken

SEPTEMBER 13, 2017

The words you say, the way you act, and your attitude toward your job and your customer are sometimes the difference between satisfactory and amazing. This became evident as I was having lunch with Tracy Nieporent, one of the partners at Myriad Restaurant Group. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 95

Customer Service Training Communication Training Course 95

ShepHyken

SEPTEMBER 27, 2017

He mentioned that the restaurant was managed by a group at the airport, so I really shouldn’t expect the same service or quality I am accustomed to at this company’s regular restaurants. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Brands 86

Brands Customer Service Training Online Experience Groups 86