ShepHyken

MAY 27, 2019

They trust (actually demand) that these companies manage their information with integrity and protect their identities. Yet customers also want to enjoy a digital experience with little or no friction. Just a few years ago it was said customer service is the best marketing strategy. Follow on Twitter: @Hyken.

Customer Journeys 105

Customer Journeys Customer Service Employee Engagement Exercises 105

Myra Golden

DECEMBER 9, 2016

I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club. Experience “How to Rock Your Customer Service Job” .

Customer Service 53

Customer Service How To Customer Service Training Training 53

Myra Golden

DECEMBER 9, 2016

I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club. Experience “How to Rock Your Customer Service Job” .

Customer Service 40

Customer Service How To Customer Service Training Training 40

ShepHyken

SEPTEMBER 27, 2017

The guy just didn’t want to get them, when a customer needed them. I didn’t want to make a scene over this, but I thought I’d mention something to the manager. I’m sure that any executive of this brand would cringe at the response the manager gave me… “I really shouldn’t expect the same service or quality I’m accustomed to…” Really?!

Brands 86

Brands Customer Service Training Online Experience Groups 86