Remove Customer Confidence Remove Customer Service Training Remove Groups Remove Online Experience
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Your Brand is Only as Strong as Your Weakest Link

ShepHyken

He mentioned that the restaurant was managed by a group at the airport, so I really shouldn’t expect the same service or quality I am accustomed to at this company’s regular restaurants. Management thought long and hard about how to create an online experience that matched the expectation of a Nordstrom customer, and they delivered.

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