ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. That’s why the online retailer now converses with its customers most frequently through text messages. Or are they? Or are they?

Customer Service 79

Customer Service Policies Retail Case Study 79

ShepHyken

MAY 23, 2017

Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? You want to create confidence and trust, because those feelings will convert to customer loyalty.

Insurance 85

Insurance Policies Travel Comparison 85

ShepHyken

DECEMBER 26, 2018

This quote makes me think about the different reasons behind why a customer chooses to do business with a company. Those companies that get customers because of low price will lose those customers when someone else has a lower price. Customer service: You love the way they treat you. It is really about their operation.

Culture 134

Culture Policies Customer Service Training Customers 134

ReviewTrackers

APRIL 7, 2021

Negative reputation, meanwhile, can drive away potential clients and increase customer churn. Customers won’t feel comfortable doing business with you if they feel like you’re not looking out for their best interests. To avoid these lapses, set high standards for the way you do business and have clear business practices and policies.

Banking 94

Banking Management Social Media How To 94

ReviewTrackers

APRIL 2, 2019

Negative reputation, meanwhile, can drive away potential clients and increase customer churn. Customers won’t feel comfortable doing business with you if they feel like you’re not looking out for their best interests. To avoid these lapses, set high standards for the way you do business and have clear business practices and policies.

Banking 90

Banking Management Social Media Financial 90

ShepHyken

JUNE 14, 2017

We must always be honest with our customers. Even if it is something the customer doesn’t want to hear. However, very quickly I learned that honesty really is the best policy. If a shipment is going to be late, tell the customer before it’s late – because once it’s late, it’s too late. I know I’m in trouble.

Policies 93

Policies Customer Service Training Training Customer Focused 93