Customer Confidence Customer Focused Customer Service Retail 
ShepHyken
JULY 29, 2020
By the way, it can be any type of company from any industry—from retail to hospitality to manufacturing and beyond. You have trust in the company and confidence in receiving a similar, positive experience every time. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Yet customers also want to enjoy a digital experience with little or no friction. Follow on Twitter: @Hyken.
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ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service.
ShepHyken
OCTOBER 23, 2017
Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Impulse service on steroids by Chip Bell. Why personalization is key for retail customer experiences by Jim Dicso.
ShepHyken
APRIL 18, 2023
For a number of years, I’ve preached that our customers no longer compare us just to our direct competitors, but instead to the brands they enjoy doing business with the most. In other words, the ones that provide the best customer service and experience. Connect with Shep on LinkedIn.
ShepHyken
JANUARY 25, 2017
The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. And, typically great value, as in low price, doesn’t always come with great service.
Service Untitled
SEPTEMBER 17, 2012
Newsletters, timely advice on update of products, as well as information about recalls and discounts will keep customers focused and satisfied that the organization they deal with really cares about them and is just not out there to make a sale. Reward key employees and staff who have gone above and beyond for their customers.
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