Myra Golden

JUNE 2, 2016

Myra, a former global head of customer care, teaches leaders how to achieve harmony with dissatisfied and difficult customers through the use of empathy, conversational aikido and a solid recovery strategy. Customer Experience Designer & Professional Speaker. Myra Golden.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra, a former global head of customer care, teaches leaders how to achieve harmony with dissatisfied and difficult customers through the use of empathy, conversational aikido and a solid recovery strategy. Customer Experience Designer & Professional Speaker. Myra Golden. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

AUGUST 31, 2016

Acknowledge and empathize with a phrase such as, “I realize how frustrating it must have been to get the Widget home and discover it didn’t work properly.”. I am confident that a future visit to our studio will better reflect our commitment to customer satisfaction.”. Click image to enlarge.

How To 60

How To Airlines Customer Confidence Video 60

Myra Golden

DECEMBER 9, 2016

Experience “How to Rock Your Customer Service Job” . If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note.

Customer Service 53

Customer Service How To Customer Service Training Training 53

Myra Golden

DECEMBER 9, 2016

Experience “How to Rock Your Customer Service Job” . If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note.

Customer Service 40

Customer Service How To Customer Service Training Training 40

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

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Self Service Guidelines Customers Knowledge Base 91

Myra Golden

AUGUST 31, 2016

The 5 steps ensure that the complaint response letter restores customer confidence and regains goodwill. Here are my 5 steps with great examples from great companies that know how to regain customer goodwill after the worst has happened. Once I get the brand voice down, my complaint response letters follow 5 steps.

Airlines 56

Airlines Examples Customer Confidence Video 56