Myra Golden

DECEMBER 9, 2016

Experience “How to Rock Your Customer Service Job” . If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note.

Customer Service 53

Customer Service How To Customer Service Training Training 53

Myra Golden

DECEMBER 9, 2016

Experience “How to Rock Your Customer Service Job” . If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note.

Customer Service 40

Customer Service How To Customer Service Training Training 40

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

Myra Golden

AUGUST 31, 2016

One of the things I do in my practice is write the templates for complaint response letters for some of world’s most renowned brands. Then, I custom create response letters that reflect the brand’s voice. Once I get the brand voice down, my complaint response letters follow 5 steps. Click image to enlarge.

Airlines 56

Airlines Examples Customer Confidence Video 56