TechSee

JUNE 16, 2022

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

FEBRUARY 25, 2024

As businesses navigated through unprecedented changes, CX leaders found themselves at the forefront, steering their organizations towards a new era of customer-centricity. Customer service trends to watch in 2024 by St. Louis Magazine (St. It is always a privilege to be included on lists like these.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

OCTOBER 26, 2020

For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. You’ll have to download the report to get it – and it’s worth it.

Customer Service 87

Customer Service Contact Center Customer Centricity B2B 87

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. If Hilary continues to write about customer service, we’ll continue to read.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

MAY 6, 2019

4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Team Support) Feedback matters in the customer-centric era of business we work in. How Customer Service Needs to Evolve in the Subscription Economy by Wendy Shlensky. Follow on Twitter: @Hyken.

Customer Service 112

Customer Service Loyalty Customer Centricity Customer Service Training 112

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. If Hilary continues to write about customer service, we’ll continue to read.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132