Totango

SEPTEMBER 19, 2019

Becoming customer-centric —putting the customer’s needs and interests at the center of your goals and processes—is impossible without customer data. You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Customer feedback. Support tickets.

Customer Centricity 59

Customer Centricity Data Case Study Lifetime Customer 59

CSM Magazine

AUGUST 31, 2018

To help you maximize the value and effectiveness customer journey maps, here is a clear structure you can apply to customer journey mapping. The Customer Life Cycle. A natural collection of Customer Journeys over the life of the customer relationship. The Customer Journey.

Customer Journeys 69

Customer Journeys Net Promoter Score How To Culture 69

CSM Magazine

AUGUST 10, 2017

From the features you would like on a new toaster, to what makes you watch a new movie or box set, to what to call your Christmas Sandwich – customers are massively powerful brand touchstones. What used to be perceived as customer survey spam can now be really engaging and help brands to grow relationships. Possibly not.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

Up Your Service

AUGUST 9, 2018

To help you maximize the value and effectiveness customer journey maps, here is a clear structure you can apply to customer journey mapping. The Customer Life Cycle. A natural collection of Customer Journeys over the life of the customer relationship. The Customer Journey.

Customer Journeys 45

Customer Journeys Net Promoter Score Culture Measurement 45

Up Your Service

AUGUST 9, 2018

To help you maximize the value and effectiveness customer journey maps, here is a clear structure you can apply to customer journey mapping. The Customer Life Cycle. A natural collection of Customer Journeys over the life of the customer relationship. The Customer Journey.

Customer Journeys 40

Customer Journeys Net Promoter Score Culture Measurement 40

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Currently working at Qualtrics as a Sr. Website : [link]. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21